Administration

Customer Experience ( Fresh Grads)

Cairo
Work Type: Full Time

SRV Spaces, a facility management platform, was launched in January 2022 to digitize the facility management experience in Egypt is currently looking for customer experience specialist to join our dynamic team


Job Scope:

  1. Respond promptly and professionally to client inquiries, providing accurate and helpful information regarding products. 
  2. Assist clients in troubleshooting issues, providing step-by-step guidance 
  3. Maintain a high level of client satisfaction by delivering exceptional service and resolving client concerns in a timely manner.
  4.  Document all client interactions, inquiries, and resolutions accurately in the designated systems or databases. 
  5. Collaborate with internal teams, such as sales, operations to address client needs effectively.
  6.  Identify opportunities for process improvements and share client feedback to enhance the overall client experience. 
  7. Stay updated on product knowledge, industry trends, and company policies to provide accurate information and solutions to clients. 
  8. Proactively follow up with clients to ensure their needs are met and provide ongoing support as required. 
  9. Adhere to established service level agreements (SLAs) and maintain a high level of professionalism and empathy in all client interactions. 
  10. Contribute to a positive team environment, sharing knowledge and best practices to continually improve client support processes.

Requirements 
  • Bachelor's degree in Business Administrations, or a related field.
  • previous experience in customer services/ telesales or related positions
  • Fluency in English                                 
  • Excellent communication skills for effective client interaction and team collaboration.
  • Experience in customer relationship management and understanding client needs.
  • Proficient problem-solving abilities and analytical skills for prioritizing and resolving issues.
Company Industry: Facility management solutions.

Work Condition :
  • Sunday- Thursday
  • 9 - 6 pm
  • Work location: Heliopolis 

Package : Salary + kpis based on Performance 

If you meet the requirements and are ready to contribute your expertise to our organization, we invite you to apply for this exciting opportunity. Join our team and make a significant impact on our financial success.
Experience Level:
Entry Level
 
Sub Department:
Customer Care
 

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