Zhivago is currently hiring a full time, office based Social Media Moderator to join the team.

Job Responsibilities:

Respond quickly to customer inquiries on Facebook, Instagram, WhatsApp, and Gmail.
Monitor social media for mentions and address concerns promptly.
Process orders, exchanges, and inventory checks.
Keep detailed records of customer interactions and resolutions.
Contribute to developing social media moderation policies.

Job requirements:

Female, October/ Zayed resident (preferred)

0-1 years experience in customer service or social media moderation

Strong written and verbal communication skills

Detail-oriented with good multitasking ability

Familiar with Facebook, Instagram, WhatsApp, and Gmail

Introducing ideas to enhance customer engagement.

Working Conditions:

-From Sunday to Thursday from office

-Saturday: working from Home
-Days Off: Friday

-Work Locations: Sheikh Zayed
-Working Hours: 9:00 AM-5:00 PM

Company Industry: Footwear & Fashion.

Company Website: https://shopzhivago.com/

Experience Level:

Entry Level

Sub Department:

Marketing

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Social Media Moderator.