A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.
Responsibilities:
Lead, train, and supervise the customer service team.
Develop and implement customer service policies and workflows.
Monitor performance metrics and ensure service quality standards are met.
Handle escalated cases and resolve complex customer issues.
Analyze customer feedback and identify areas for improvement.
Coordinate with internal departments to ensure seamless service delivery.
Prepare reports and insights for management.
Requirements:
8–10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
Strong leadership and team-management abilities.
Excellent communication and problem-solving skills.
Ability to analyze data and use insights to enhance service performance.
Experience developing or improving customer service processes.