Innovitics is now hiring for a Service Delivery Manager to join its fast-growing team. The ideal candidate is someone who takes the overall responsibilities to manage the software projects and plays an important role in the successful completion of the projects.
Responsibilities:
- Manage the delivery of software projects from initiation to completion, ensuring they meet quality standards and client requirements.
- Develop detailed project plans outlining scope, timelines, and resource allocation.
- Serve as the primary point of contact for clients, addressing their needs, concerns, and feedback to enhance satisfaction.
- Define, monitor, and report on SLAs to ensure that service delivery adheres to agreed-upon standards.
- Collaborate with cross-functional teams, including developers, testers, and support staff, to ensure timely delivery of services.
- Identify potential risks and issues that may impact service delivery and develop mitigation strategies.
- Track and analyze performance metrics to assess service delivery effectiveness and identify areas for improvement.
- Continuously evaluate and improve service delivery processes to enhance efficiency and quality.
- Provide guidance and support to team members, facilitating training and development opportunities to enhance their skills.
- Manage change requests efficiently, ensuring they are assessed, approved, and integrated into the project timeline.
- Ensure that software products and services meet quality standards through rigorous testing and feedback mechanisms.
- Prepare and present reports on service delivery performance, project status, and team productivity to management.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 3 years of experience as a Service Delivery Manager in software development or IT projects.
- Proven track record of successfully managing multiple software projects from initiation to completion.
- Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall).
- Experience with project management tools (e.g., JIRA, Trello, Microsoft Project).
- Understanding of software development processes and life cycles.
- Familiarity with programming languages, software architecture, and system integration.
- Strong leadership abilities to motivate and guide cross-functional teams.
- Excellent verbal and written communication skills to convey information clearly to stakeholders.
- Strong analytical and problem-solving skills to identify issues and develop solutions.
- Ability to assess project risks and implement mitigation strategies.
- Exceptional organizational skills to manage multiple projects and priorities simultaneously.
Working Conditions:
- Location: New Cairo
- Working Hours: 9-11 AM - 5-7 PM
- Days Off: Friday & Saturday
Industry: Software Development
Benefits:
- Social insurance
- Medical insurance
- Seasonal bonus
- Laptop & Mobile line allowance
- Attractive salary