Insocial is looking for a dynamic Account Manager to serve as the key point of contact for assigned clients, ensuring long-term satisfaction and delivering high-impact campaigns. You’ll work closely with internal teams and clients to manage communication, strategy, and execution across various digital marketing projects.
Key Responsibilities:
- Serve as the primary point of contact for clients, building strong and lasting relationships.
- Understand client goals and pain points to provide customized solutions and strategic advice.
- Collaborate with creative, strategic, and analytics teams to deliver timely, high-quality work.
- Monitor and evaluate campaign performance, generating regular reports and actionable insights.
- Identify and drive upselling or cross-selling opportunities with existing clients.
- Prepare and present campaign proposals, performance reviews, and recommendations.
- Proactively manage issues or challenges, ensuring client satisfaction and loyalty.
- Stay current with digital marketing trends and recommend innovative solutions.
Qualifications:
- Bachelor’s degree in Marketing, Business, Communications, or related field.
- 2+ years of experience as an Account Manager or in a similar client-facing role (preferably in a digital agency).
- Experience working with SaaS or tech clients is a strong plus.
- Familiarity with project management tools such as Asana or Trello.
- Strong grasp of digital marketing principles, social media platforms, and advertising tools.
- Excellent communication, negotiation, and presentation abilities.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce) and Microsoft Office Suite.
- Time management and multitasking skills to handle multiple clients effectively.
- Strong problem-solving abilities with a proactive, solutions-oriented approach.
- Experience with platforms like Facebook Ads Manager, Google Ads, Google Analytics, and Hootsuite.
- Understanding of campaign tracking, KPI analysis, and performance metrics.
- Comfortable with digital reporting tools and marketing dashboards.