Are you passionate about building strong client relationships and driving smooth product adoption journeys?
Talent360 is now hiring: Engagement Consultant
Company Industry: Technology / Software Development
- Serve as the main point of contact for clients post-sale, ensuring successful solution deployment, onboarding, and ongoing adoption
- Collaborate closely with technical teams to define project requirements and plan implementation timelines
- Conduct client training sessions, onboarding workshops, and support internal adoption strategies
- Maintain ongoing relationships with clients, regularly checking in to ensure satisfaction and solution success
- Lead meetings with external and internal stakeholders to communicate deployment updates and collect feedback
- Support the client payment lifecycle by following up and ensuring timely processing of due payments
- Gather and document client change requests (CRs), communicating them effectively to internal teams
- Monitor project milestones and ensure clients approve key deliverables through structured UAT processes
- Schedule periodic on-site client visits to strengthen engagement and build long-term partnerships
- Provide continuous feedback on product features, user experience, and customer needs to support product improvement
- 4+ years of experience in client engagement, onboarding, or customer success within the tech/SaaS industry
- Bachelor's degree or higher in Computer Science, Business, or a related field
- Strong communication and interpersonal skills with a client-first mindset
- Proven ability to manage multiple client accounts simultaneously and maintain high client satisfaction
- Experience with SaaS solution deployment, training, and adoption planning
- Familiarity with software development processes and DevOps standards is a plus
- Strong organizational and time management skills with an attention to detail
- Comfortable running client meetings, handling escalations, and driving results
- Experience with service management or order management platforms
- Familiarity with project reporting tools and UAT procedures
- Proficiency in process mapping or business analysis
- Working Hours: 9:00 AM to 5:00 PM or 10:00 AM to 6:00 PM
- Days Off: 2 Days
- Location: Maadi
- Model: Hybrid
Do you love working with clients, ensuring smooth deployments, and creating long-term value?
Join Talent360 and become a key driver of our clients’ success and satisfaction!
Apply now and be part of our mission to deliver impactful SaaS solutions across the region.