Collection Representative

Work Type: Full Time

We are seeking a highly motivated and results-oriented Collection Representative to join our dynamic team at SRV. As a Collection Officer, you will play a vital role in ensuring the timely collection of payments from our valued clients in the facility services industry.


  • Manage a portfolio of client accounts and proactively reach out to clients to collect outstanding payments.
  • Implement effective collection strategies and maintain regular communication with clients to resolve payment issues and ensure timely payment.
  • Review and analyze client accounts receivable aging to identify delinquent accounts and take appropriate actions to mitigate risks.
  • Prepare and send payment reminders, invoices, and statements to clients, ensuring accuracy and adherence to company policies.
  • Collaborate with internal teams, including sales, and finance, to resolve client inquiries, disputes, and billing discrepancies.
  • Maintain detailed and up-to-date records of client interactions, payment arrangements, and collection activities in the designated systems.
  • Provide regular updates on collection activities, account statuses, and potential risks to the management team.
  • Stay updated on industry trends, regulations, and best practices related to collections, and implement process enhancements to improve collection efficiency.


  • Previous experience in collections, accounts receivable, or a related field is preferred.
  • Strong negotiation and communication skills, with the ability to build rapport and effectively handle difficult conversations.
  • Excellent problem-solving and analytical abilities to assess client situations and develop appropriate collection strategies.
  • Detail-oriented mindset with a focus on accuracy in recording and documenting collection activities.
  • Proficiency in using collection software, accounting systems, and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Knowledge of legal and regulatory requirements related to collections is a plus.
  • A bachelor's degree in finance, accounting, or a related field is desirable but not required.

Industry : Facility Services 

  • Attractive Packages
  • Commissions
  •  Social Insurance

Join our team at SRV and contribute to our continued success as a leading provider of facility services. We offer a competitive salary, benefits package, and opportunities for professional growth and advancement.

Experience Level:
Entry Level
Sub Department:

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