Duties & Responsibilities
● Maintain effective, prompt, and accurate communication with all factories via phone, chat, and
email.
● Support factories with on-call and online technical and non-technical training
● Identify, and handle issues, complaints, and requests from factories
● Run periodical customer feedback surveys
● Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
● Monitor factory performance and advise factory management on maximizing the benefits from
Garment IO via concise messages on the opportunities they can capitalize on
● Document responses, cases, and SOPs for technical support.
Requirements
● 1-2 years of work experience in client support or any related field
● Excellent command of written and spoken French & Arabic
● Good command of written and spoken English.
● An advanced set of interpersonal skills
● Ability to manage and guide reporting
● Ability and persistence to work alone supporting multi-stakeholder, large factories
● Strong time management skills
● Ability to multi-task, prioritize, and manage time effectively
● Dedication and commitment to deliverables
● Experience with Zoho Desk and Zoho SalesIQ is preferred.
● Experience in software or technical support is preferred
Working Environment
● Hybrid 2-3 days from the office in Sheikh Zayed
● Fridays & Saturdays are off.
● Flexible work environment with 8-hour workdays.
Benefits
HR Strategic Consultant Meeting - Meeting Minutes Page 1
● Social insurance
● Medical insurance
● Transportation allowance
● Education allowance