We are seeking a detail-oriented
Customer Service Agent To serve as the primary point of contact in food service customers by efficiently managing inquiries, complaints, and orders through phone, WhatsApp, and social media channels.
Job Description
- Respond to customer inquiries, complaints, and orders received through phone calls,
WhatsApp, and social media messages, providing accurate product and service information. - Log and track all customer interactions, including inquiries, complaints, and orders, using
computerized tracking sheets. - Coordinate with internal teams (Sales, Logistics, and Technical) to resolve customer issues and ensure timely communication of solutions.
- Follow up with customers to confirm that issues are resolved, particularly when other
departments are involved. - Manage social media inquiries received via the agency, ensuring prompt responses and
accurate follow-ups. - Maintain organized records of customer interactions and actions taken, ensuring all details are documented for future reference.
- Compile and analyze customer service data from tracking sheets to generate monthly reports and identify trends.
- Contribute to the creation of standard response templates, including auto-replies, call scripts, and FAQ content, to streamline customer communication.
- Stay up to date on product offerings and services to provide knowledgeable and effective customer support.
Job Requirements:
- Experience in a customer service role, ideally within food service, FMCG, or hospitality.
- Fluent in Arabic (spoken and written). Moderate English (spoken and written)
- Strong communication skills and a professional, customer-oriented approach.
- Comfortable using computerized tracking sheets and general office software.
- Well-organized, responsible, and capable of managing communications across phone,
WhatsApp, and social media channels. - Reliable team player with strong follow-up and coordination abilities.
Work condition
- Working hours: from 08:00 AM to 05:00 PM ( 1 Hour Break )
- Fridays & Saturdays are off
- Location: 10th of Ramadan