Talent 360 is hiring for one of our clients’ Customer service manager:
Job Description:
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused toward that mission.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of the industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Job Requirements:
- Bachelor’s degree in business administration or relevant field.
- A minimum of 3 years of proven experience as a customer service manager.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Work Conditions:
Working Days: From Sunday to Thursday ( 2 Days Off )
Working Hours: 8 hours, from 9 AM to 5 PM or 10 AM to 6 PM
Work location: Fifth Settlement
Benefits:
Social Insurance.
Medical Insurance.
Attractive Salary.