Operations / Quality

Customer Service Manager

Cairo, Cairo Governorate
Work Type: Full Time

Talent 360 is hiring for one of our clients’ Customer service manager:

Job Description:
  • Improve customer service experience, create engaged customers, and facilitate organic growth.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused toward that mission.
  • Develop service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Job Requirements:

  • Bachelor’s degree in business administration or relevant field.
  • A minimum of 3 years of proven experience as a customer service manager.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

 Work Conditions:

Working Days: From Sunday to Thursday ( 2 Days Off )

Working Hours: 8 hours, from 9 AM to 5 PM or 10 AM to 6 PM

Work location: Fifth Settlement


Social Insurance.

Medical Insurance.

Attractive Salary.

Experience Level:
Sub Department:
Customer service

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