Senior Call Center

The ideal candidate is an excellent communicator with outstanding organizational and coordination skills. Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards. If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!

Responsibilities:

● Handle calls and inquiries from families encountering loss. Efficiently present our

services and capture necessary information to make services’ arrangements

● Understand customers’ preferences and persuade them to select the most

suitable services that meet their needs

● Flawlessly coordinate the field teams and 3rd party vendors to deliver

outstanding quality services that meet our company’s high standards

● Meticulously follow the company’s process while thinking about how to

constantly improve it and propose optimizations

● Problem-solve issues on the fly or quickly escalate to management when

appropriate to ensure 100% customer satisfaction

● Use the internal platform to track and document the services we execute

and capture learnings we can use to enhance operations

● Consistently communicate and follow up with customers and family members

throughout the day of their loss and beyond.

Qualifications:

● A Bachelor's degree with 3+ years of work experience

● Highly organized and detail oriented

● Process-driven with solid multi-tasking capabilities

● Effective communication skills with strong focus on customer satisfaction

● Excellent in spoken and written English and Arabic

● Experience within a Dispatch work environment is a plus

Benefits:

● Competitive salary and benefits

● Attractive performance-based bonus structure

● Full medical, dental and vision coverage

● Team-oriented and supportive work environment

● Opportunities for growth and professional development

● Quarterly team-building events and outings

How to Apply:

Email us at [email protected] with the subject line “Senior Call Center”.

Please send your resume and a short summary why you are a good fit for this role