Are you a people person who loves making a difference? At SOKNA Funeral Services, we’re looking for a vibrant and enthusiastic Senior Customer Service (Premium / VIP) . If you’re ready to help families during important moments, drive team success, and thrive in a dynamic environment, we want to hear from you!
Job Responsibilities:
- Boost team performance and revenue.
- Handle calls with professionalism and improve conversion rates.
- Provide feedback and lead team meetings.
- Manage our lead generation system and optimize processes.
- Build strong relationships with partners and ensure smooth operations.
- Solve problems and make data-driven decisions.
Job Requirements:
- Bachelor’s degree is a must.
- 3+ years in a call center or customer service role (Premium customers)
- Experience in call centers with great customer service skills.
- Ability to craft effective sales pitches.
- Strong problem-solving and communication skills.
- Experience managing systems and processes.
Company Industry: Egypt's first end-to-end funeral service & cemetery
Company Website: https://sokna.com/
Facebook Page: https://www.facebook.com/soknagroup/
Working Conditions:
- Working Hours: 40 hours per week (Shifts- Based)
- Work Location: SOKNA's Head office (Maadi)
Perks at SOKNA:
- Full medical/dental/vision coverage
- Team-oriented and supportive work environment
- Opportunities for growth and professional development
- Quarterly team-building events and outings