About Rosalte
Rosalte is a growing company focused on delivering high-quality services and building long-term relationships with our clients.
We believe that strong client communication and satisfaction are key factors in our success, and we are looking for a Client Relations Specialist to maintain professional relationships with our clients and ensure the highest level of service quality.
Job Summary
The Client Relations Specialist is responsible for maintaining strong relationships with clients, following up on service quality, resolving issues, and ensuring smooth communication between the company and clients.
The role also includes conducting quality calls, handling client concerns, and following up on payments when required.
Key Responsibilities
• Follow up with clients regularly to ensure satisfaction
• Maintain strong and professional relationships with clients
• Conduct quality calls to ensure service standards are met
• Handle client complaints and solve conflicts professionally
• Coordinate with internal teams to resolve client issues
• Follow up with clients regarding pending payments
• Ensure all client requests are handled on time
• Keep records of client communication and feedback
• Report client concerns to management when needed
Requirements
• Previous experience in Customer Service / Client Relations / Account Management preferred
• Fluent English speaker (spoken and written)
• Strong communication skills
• Problem solving skills
• Ability to handle difficult situations professionally
• Ability to follow up and track tasks accurately
Skills Required
• Communication skills
• Conflict resolution
• Attention to detail
• Time management
• Professional attitude
• Customer handling skills
Working Conditions
Working Hours: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM, including one hour break
Days Off: Fridays & Saturdays
Work Location: Sheikh Zayed, Cairo
Compensation & Benefits
Competitive salary based on experience
Medical insurance coverage
Company-provided mobile phone and SIM card, and Laptop
Opportunity to work with expanding FMCG brands across regional markets
Dynamic and performance-driven work environment