Operations / Quality

Operations Director

Work Type: Full Time
Join our team now as Operations Director at Garment IO. We are seeking a strategic and results-driven Operations Director who thrives on challenges and is driven to deliver excellence at every turn to lead our operations team. The Operations Director will be responsible for overseeing all aspects of operational activities, including process improvement, resource optimization, and team management. The ideal candidate will possess strong leadership skills, operational expertise, and a track record of driving efficiency and excellence in operations.

  • Provide effective guidance and direction to the Operations Manager and Operations Analysts, fostering a culture of excellence, innovation, and collaboration within the team.
  • Ensure the effective execution of daily operations in accordance with organizational objectives.Continuously 
  • monitor operational systems, identify areas for improvement, and recommend strategic enhancements to optimize efficiency and productivity.
  • Oversee customer support and retention processes, ensuring high-quality service delivery. Build and nurture strong relationships with clients, partners, and vendors to drive customer satisfaction and business growth.
  • Lead the development and implementation of new operational policies and procedures, streamlining processes and enhancing overall efficiency
  • Collaborate closely with cross-functional teams in the execution of new product launches, production, engineering improvements, and product testing ensuring operational readiness and achieving desired outcomes.
  • Support the development of team-oriented approaches to problem-solving. Work with cross-functional teams to address challenges and meet organizational requirements.
  • Conduct regular factory visits for relationship management, technical advisory, alignment, and high-level reporting.
  •  Manage operations teams effectively across multiple governorates in Egypt, ensuring adherence to established KPIs and targets.
  • Conduct quarterly performance appraisals and hold weekly one-to-one meetings with direct reports to ensure accountability and identify areas for improvement.
  • Functions to be managed:
    • Deployments
    • Customer success
    • Logistics and supply chain (local and international purchases)
    • Export compliance and certifications
  • Ensuring a seamless process across departments to provide timely delivery.
  • Dashboard and metrics creation and communication to ceo & company board
  • Review and maintain operations tooling
  • Bachelor's degree in Engineering, preferably  in Industrial Engineering or a related field.
  • 10 + years of experience in managing teams and delivering KPIs, with previous experience in a manufacturing environment.
  • Willingness to travel to factories in Egypt for visits (some visits may require overnight stays).
  • Excellent command of written and spoken Arabic & English.
  • Effective and organized online and face-to-face communication skills.
  • Ability to maintain positive relationships with diverse groups from different backgrounds.
  • Strong time management capabilities, dedication, and commitment to deliverables.
  • Possession of a driver's license and car (transportation is subsidized by Garment IO).

  • Social insurance
  • Medical insurance
  • Transportation allowance
  • Education allowance

Work Conditions
  • Friday & Saturdays are off
  • Hybrid workweek
  • Flexible work environment with 8-hour workdays
Experience Level:
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