SRV is a leading provider of innovative services, dedicated to delivering outstanding customer experiences. As part of our commitment to excellence, we are seeking a motivated Customer Experience Specialist to join our growing team.
Role Overview
The Junior Customer Experience Specialist will play a critical role in ensuring customer satisfaction by handling day-to-day interactions with clients, addressing inquiries, and coordinating with internal teams to resolve issues. The ideal candidate will have experience in telesales, call centers, or account management, with a strong passion for delivering exceptional service.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, or chat.
- Assist in managing customer accounts, ensuring all client needs are met promptly and efficiently.
- Collaborate with internal teams to address customer concerns and ensure seamless service delivery.
- Maintain accurate records of customer interactions and feedback.
- Support the senior team in implementing customer experience strategies and initiatives.
- Provide insights on recurring customer issues to help improve processes and services.
- Proactively follow up with clients to ensure their satisfaction with the company’s services.
Qualifications
- Experience in telesales, call center operations, or account management roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficient in using customer relationship management (CRM) tools and software.
- Team player with a proactive attitude and attention to detail.
Preferred Skills
- Fluency in English and Arabic is a plus.
- Previous experience in service-oriented industries is highly valued.
Working Conditions:
- Job Type: Full-Time
- Working Days: Sunday -Thursday
- Working Hours: 09:00 AM -05:00 PM
- Days Off: Friday -Saturday
- Location: Greek Campus - Downtown