Operations / Quality

Customer Service representative

Work Type: Full Time

SOKNA is looking for Customer Service representative .The ideal candidate is an excellent communicator with outstanding organizational and coordination skills.

Job Responsibilities:

  • Handle calls and inquiries from families encountering loss. Efficiently present our services and capture necessary information to make services’ arrangements
  • Understand customers’ preferences and persuade them to select the most suitable services that meet their needs
  • Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards
  • Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations
  • Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction
  • Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations
  • Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond

Job Requirements:

  • A Bachelor's degree with 1 - 3 years of work experience
  • Highly organized and detail oriented
  • Process-driven with solid multi-tasking capabilities
  • Effective communication skills with strong focus on customer satisfaction
  • Excellent in spoken and written English and Arabic
  • Experience within a Dispatch work environment is a plus

Work Conditions:

  • Work Location: Zamalek
  • 5 working days
  • 2 days off (rotational)

Perks at SOKNA:

  • Full medical/dental/vision coverage
  • Team-oriented and supportive work environment
  • Opportunities for growth and professional development
  • Quarterly team-building events and outings

Company Information's:
  • Company Industry: Egypt's first end-to-end funeral service & cemetery
  • Company Website: https://sokna.com/ 

Send your resume: hr@sokna.com
Experience Level:
Entry Level
Sub Department:

Submit Your Application

You have successfully applied
  • You have errors in applying