call center agent

Work Type: Full Time
Talent 360 is hiring immediately Call Center Agents :


● Handle calls and inquiries from families encountering loss. Efficiently present our services and capture necessary information to make services’ arrangements 

● Understand customers’ preferences and persuade them to select the most suitable services that meet their needs 

● Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards 

● Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations 

● Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction 

● Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations 

● Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond

•Work Location: Maadi 

Company industry: Egypt's first end -to-end funeral service & cemetery

• 1-2 years of previous experience at the same field or any related field 
• English Level: very good 
• very attractive salary 
• Two days off rotational
• Social insurance
• Medical insurance

- kindly if you are interested send your resume on or on WhatsApp number: 01050867106
Experience Level:
Entry Level
Sub Department:
Tele Sales , Call Center Agnet

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