📍 Cairo, Down town | Full-Time
About SRV Spaces
SRV Spaces is a leading workspace solutions company transforming how organizations design, furnish, and manage their offices. Through our integrated platform, we deliver tailored end-to-end solutions — from design and supply to facility management — ensuring exceptional quality and seamless execution.
Role Overview
We’re seeking a Senior Customer Experience Manager to lead and enhance our customer journey across all touchpoints. The ideal candidate will combine strategic insight with hands-on leadership to ensure our clients receive an outstanding experience that drives retention and long-term partnership.
Key Responsibilities
- Oversee the full customer experience lifecycle from onboarding to after-sales support.
- Build, train, and lead a high-performing CX team.
- Analyze feedback and data to identify trends and implement improvements.
- Collaborate cross-functionally to embed a customer-first culture across departments.
- Define and monitor CX performance metrics (NPS, CSAT, response time, etc.).
Requirements
- 5+ years of experience in Customer Experience, Customer Success, or Operations.
- Proven ability to improve customer satisfaction and process efficiency.
- Strong communication, leadership, and problem-solving skills.
- Experience in tech, service, or facilities industries is preferred.
📧 To Apply: Send your CV to [email protected].