Operations / Quality

Customer service manager

Work Type: Full Time

Talent 360 is hiring for one of our clients’ Customer service manager:

Job Description:
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel                        through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Job Requirements:

  • Bachelor’s degree in business administration or relevant field.
  • A minimum of 5 years of proven experience in a customer service manager.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

 Work Conditions:

Working Days   : From Sunday to Thursday 

Working Hours : 9:00 AM to 6:00 PM

Work location   : New Cairo


Social Insurance.

Medical Insurance.

Attractive Salary.

Experience Level:
Sub Department:
Operations / Quality

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