Customer service manager

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel                        through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Job Requirements:

• Bachelor’s degree in business administration or relevant field.
• A minimum of 5 years of proven experience in a customer service manager.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

 Work Conditions:

Working Days   : From Sunday to Thursday 

Working Hours : 9:00 AM to 6:00 PM

Work location   : New Cairo

Benefits:

Social Insurance.

Medical Insurance.

Attractive Salary.