Operations / Quality

Operations Lead

Work Type: Full Time
SOKNA is immediately hiring Operations Lead with the following responsibilities & requirements.

Job Responsibilities:
  • Monitor the service operations to ensure that they comply with SOKNA's policy , regulations and standards.
  • Accountable for the quality delivered by the Field Coordinators team
  • Supervise the Field Coordinators while providing the service on the ground and to be updated with the daily issues.
  • Provide continuous performance evaluations for team members , vendors , and partners based on service quality delivered.
  • Review expenses and activity reports about team's performance to ensure productivity and increase improvements.
  • Suggest on ground changes and research new types of challenging cases that will generate new business opportunities.
  • Build , supervise and coach team members.
  • Responsible for team's performance evaluation and develop on boarding / training material.
Job Requirements:
  • Bachelor’s degree is a must.
  • Excellent English
  • Excellent in Microsoft
  • Proven experience as Team Leader / Supervisor / Team Management roles
  • Experience in report structures and performance evaluations
  • People oriented
  • High presentation skills
  • Decision making / Negotiation / Problem Solving skills.
  • Excellent time management and coaching skills.
  • Very Attractive Salary + KPIs schemes  
  • Social and medical insurance are guaranteed.
Company Industry: Egypt's first end-to-end funeral service & cemetery
  • Company Website: https://sokna.com/
  • Facebook Page: https://www.facebook.com/soknagroup/
  • Work Location: Hospitals and Head office bases (Rotational)
  • Working Hours: 9:00 AM to 4:00 PM.
Experience Level:
Mid - Senior Level
Sub Department:

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