Operations / Quality

Senior Customer Service (VIP/Premium)

Cairo
Work Type: Full Time
Are you a people person who loves making a difference? At SOKNA Funeral Services, we’re looking for a vibrant and enthusiastic Senior Customer Service (Premium / VIP) . If you’re ready to help families during important moments, drive team success, and thrive in a dynamic environment, we want to hear from you!
 
Job Responsibilities:
  • Boost team performance and revenue.
  • Handle calls with professionalism and improve conversion rates.
  • Provide feedback and lead team meetings.
  • Manage our lead generation system and optimize processes.
  • Build strong relationships with partners and ensure smooth operations.
  • Solve problems and make data-driven decisions.

Job Requirements: 
  • Bachelor’s degree is a must.
  • 3+ years in a call center or customer service role (Premium customers)
  • Experience in call centers with great customer service skills.
  • Ability to craft effective sales pitches.
  • Strong problem-solving and communication skills.
  • Experience managing systems and processes.

Company Industry: Egypt's first end-to-end funeral service & cemetery

Company Website: https://sokna.com/

Facebook Page: https://www.facebook.com/soknagroup/

Working Conditions:
  • Working Hours: 40 hours per week (Shifts- Based)
  • Work Location : SOKNA's Head office (Maadi)

Perks at SOKNA:
  • Full medical/dental/vision coverage
  • Team-oriented and supportive work environment
  • Opportunities for growth and professional development
  • Quarterly team-building events and outings
Experience Level:
Mid - Senior Level
 
Sub Department:
Operations
 

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