Operations / Quality

Quality Coordinator

Work Type: Full Time
SOKNA is now Hiring a ( Quality Coordinator )
Your role includes inspecting materials and processes. Ensuring compliance with new and existing quality standards and regulations, implementing quality management systems.

Job Description:
-Monitoring all processes activities and procedures which includes daily cases debugging and quality issues recording.
-Applying internal auditing procedures like daily cases scoring, random field and inventory visits.
-Vendor audits on quarterly basis plus following up on vendor daily performance, recording non conformities and preparing quarterly scorecards.
-Doing Daily customer feedback calls, following on CSAT results, recording positive and negative feedbacks.
-Doing random calls to not hired cases and record outcomes.
-Daily spot checks on iTrack.
-Weekly spot checks on car cameras.
-Assisting with the development of company policies, processes and procedures.
-Daily follow up on quality management system documentation.
-Assisting in quality training sessions.

Job Requirements:
-Degree in a related field.
-1-2 years of experience working with quality systems.
-Proficiency in Microsoft Office and quality management systems.
-Excellent communication, interpersonal, and public speaking skills.
-Excellent decision-making and problem-solving skills.
-Strong organizational skills

Work conditions:
-Work Location: Zamalek.
- From Sunday to Thursday 
- Friday & Saturday are off 
- 8 Hours working 

Perks at SOKNA:
-Full medical/dental/vision coverage
-Team-oriented and supportive work environment
-Opportunities for growth and professional development
-Quarterly team-building events and outings

Company Information's:

Company Service: end-to-end funeral service.
Website: https://sokna.com/

Interested candidates can send the cv : Hr@sokna.com
Experience Level:
Entry Level
Sub Department:

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