UNLOCK, the AI-powered tech startup revolutionizing how companies find and work with service agencies, is growing—and we’re looking for a Customer Success Specialist to join our team!
Job Responsibilities:
Ensure that all clients find the services they need and successfully connect with a service provider through UNLOCK.
Own and continuously enhance the UNLOCK experience for every client seeking services.
Conduct initial welcome calls with all clients to explain the process and understand their service requirements.
Vet clients to ensure their service needs align with UNLOCK’s offering, they are actively seeking agency support, and have a suitable budget.
Match clients with the most relevant service providers by reviewing listings on UNLOCK, reaching out to providers, and conducting independent research when needed.
Build strong, ongoing relationships with clients to ensure UNLOCK becomes their go-to platform for business services.
Collect and update client feedback regularly and maintain accurate records daily.
Please note: This role will evolve over time in line with business needs and priorities.
Job Requirements:
1–3 years of experience as a Customer Success Specialist, Account Manager, or in a related role (e.g., Business Development).
Strong collaboration and interpersonal skills.
Experience working in customer success or account management in a B2B environment.
Solid understanding of professional services.
Excellent communication, writing, and presentation skills.
Fluency in English (spoken and written).
Benefits:
Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.